Nashville, Tenn. — December 9, 2025 — Leads & Copy —
Qualifacts, a provider of AI-powered electronic health record (EHR) and data solutions for behavioral health and human services organizations, has launched Qualifacts® iQ Agent for Scheduling, an addition to its Qualifacts iQ suite, designed to automate and simplify workflows across care and operations.
Administrative tasks are overwhelming behavioral health providers, taking up time, driving burnout, and limiting access to care. Nearly 1,000 behavioral health organizations are using Qualifacts iQ solutions to reduce administrative work, improve efficiency, and strengthen access to care. The Qualifacts iQ Agent for Scheduling builds on that momentum, automating appointment coordination.
Behavioral health providers face increasing strain as demand for services exceeds capacity. Almost one in five U.S. adults live with a mental illness, yet many clinicians report no openings for new patients. Scheduling and administrative work consume staff capacity, driving burnout and turnover.
Qualifacts iQ Agent for Scheduling is an agentic AI tool developed to support administrative teams to focus on higher-value work that improves access and outcomes.
Key capabilities include:
- Simplifying complex scheduling workflows with chat-based AI prompts.
- Freeing up staff time by eliminating manual appointment coordination.
- Built directly within the organization’s EHR environment to help keep data protected and compliant.
- Enabling natural language scheduling tailored to user preferences and workflows.
A new report by researchers at the Massachusetts Institute of Technology and the Boston Consulting Group surveyed more than 2,000 business executives and described agentic AI as a new class of systems that can plan, act, and learn on their own. According to the report, 76% of respondents view agentic AI as more like a coworker than a tool. Qualifacts is building solutions that meet organizations where they are and help them move toward this AI-enabled teamwork.
Qualifacts iQ Agent for Scheduling aligns with the company’s promise to integrate AI into the daily operations of behavioral health organizations, said CEO Josh Schoeller. By building on a flexible, plug-and-play framework, Qualifacts can adopt the best technology available without compromising privacy, security, or trust and keep clinicians focused on care, not complexity, Schoeller added.
Qualifacts iQ Agent for Scheduling joins other Qualifacts iQ innovations built to reduce manual work and improve efficiency across clinical and operational workflows. Qualifacts iQ Assistant is a free, always-on AI chatbot built directly into the EHR, providing in-workflow, chat-based guidance to staff, answering EHR questions, and locating documentation in seconds. Qualifacts iQ Clinical Documentation leverages ambient intelligence and multilingual capabilities to automatically generate structured clinical notes, supporting care quality and reducing documentation time.
Qualifacts said its commitment to secure, responsible AI is reinforced by being the first EHR provider to achieve ISO 42001:2023 certification, the new international standard for Artificial Intelligence Management Systems (AIMS). The certification covers the full spectrum of AI use—from the Qualifacts iQ platform to internal business systems—and places the company among global leaders such as AWS, Google, and Anthropic recognized for responsible AI governance.
At the time of its release, iQ Agent for Scheduling will be available for Credible customers. To learn more about the transformative power of Qualifacts iQ AI solutions, visit: www.qualifacts.com/qualifacts-iq.
*National Institute of Mental Health (2024); ** American Psychological Association, Practitioner Pulse Survey (2024); Google Cloud & The Harris Poll, Measuring Administrative Burden in Healthcare (2024); OPEN MINDS, Behavioral Health Facility Turnover Report (2023).
Contact:
Tristan Galvan
Qualifacts
tristan.galvan@qualifacts.com
Shannon Wojcik
Aircover PR
shannon.wojcik@aircoverpr.com
Source: Qualifacts
